Sales & Refund Terms

Payments

Prices and currencies displayed at checkout are final. Red Magic does not charge extra transaction fees. If you are paying for your order with an international credit or debit card, the price displayed in your card statement may vary in accordance with exchange rates. Your bank or card issuer may also charge additional foreign conversion charges and fees, which may increase the overall cost of your purchase. Please contact your bank or card issuer regarding any fees incurred. 

Shipping Policy

Orders are shipped within 2 business days of payment. Orders made during promotional periods and special events, may have longer shipping times, at the discretion of Red Magic. In such cases, customers will be informed in advance separately.

All goods are inspected and sealed before delivery to avoid damage.

No-restocking to be charged to the consumers for the return of the product.

Red Magic will keep you updated on your order status via email. Orders cannot be cancelled once they have reached.

Free standard shipping on Red Magic

Free standard shipping is usually available on any Red Magic phone. Please note that we do not deliver to P.O. box addresses.

Countries/regions we ship to

Red Magic Store (https://redmagic.gg)
  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
Red Magic United Kingdom Store (https://uk.redmagic.gg)
  • United Kingdom
Red Magic Global Store (https://global.redmagic.gg)
  • Australia
  • Brazil
  • Canada
  • Israel
  • Japan
  • Macao
  • Malaysia
  • Philippines
  • Russia
  • Singapore
  • South Korea
  • Taiwan
  • United Arab Emirates
  • United States
  • Vietnam

Guaranteed shipping services

Where available, you can also choose a faster delivery method for an additional fee:

You can find delivery costs at checkout, on the Order Confirmation email and online when you view your order on the Order Status website. Courier Delivery cost includes tip.

We only charge delivery costs for the first shipping, and returns are free.

How is shipping calculated?

Shipping is calculated based on shipping address and shipping method. The following options can be selected during checkout:

  • Standard Shipping (2 business days processing time + 4-9 business days delivery);
  • Express Shipping (1 business days processing time + 2-5 business days delivery);

Please note that delivery dates are estimates only. Additional charges will be necessary for shipping addresses in remote locations. We are unable to ship to P.O. Box addresses.

Return Policy

Returns or Replacement

Our policy lasts 15 calendar days. If 15 days have gone after you received it, unfortunately we can’t offer you a refund or replacement.

To be eligible for a return or replacement, your item must be in the same condition that you received it. It must also be in the original packaging.

    To complete your return, we require a receipt or proof of purchase.

    Please do not send your purchase back to the manufacturer.

      Refunds

      Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

      If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

      Read more Red Magic after-sales policy here.

      Late or missing refunds

      If you haven’t received a refund yet, first check your bank account again.

      Then contact your credit card company, it may take some time before your refund is officially posted.

      Next contact your bank. There is often some processing time before a refund is posted.

      If you’ve done all of this and you still have not received your refund yet, please contact us at support@redmagic.gg.

      Shipping

      To return your product, you should contact support@redmagic.gg first, or visit https://help.redmagic.gg/hc/en-us for more details.

      No-restocking to be charged to the consumers for the return of the product.

      Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

      If you are shipping an item over 50 EUR, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

      Events Beyond Reasonable Control

      Neither party will be responsible for any delay or failure to comply with these terms if the delay or failure arises from any cause beyond their reasonable control (wars, natural disasters, extreme weather conditions, etc.).

      No Waiver

      We retain our rights to take action at any time in the event of failure to comply with these terms.

      Trademarks and copyright

      Certain trademarks belong to third parties and may not be used without permission. See their respective websites for more information.

      Disclaimer

      We are not liable for any loss or damages that may arise from using our services.

      Changes

      We reserve the right to update this document at any time without prior notification.

      Last Update: September 14, 2018.